Catch A Falling Star Services

The most successful Employee/Members Assistance programs consist of those whose management staff, employee (union) representatives and employees fully understand and promote the utilization of all services provided. Therefore, the need to orientate on each organizational level becomes apparent.

Manager, Employer Representative Training

Introduction of program specifics will be reviewed, aimed at helping supervisors and employee representatives recognize and better understand problems on the job and how to utilize the EAP effectively. Read More.

Employee Training

Introduction of program specifics will be reviewed illustrating how the EAP relates to employees and their immediate family members. Read More.

Intake Procedure (Local)

Officers, their family members, employee representatives, and managerial staff can contact the EAP Monday through Friday from the hours of 9:00AM – 5:00PM. Read More.

Intake Procedure (Non-Local)

Officers, their family members, employee representatives, and managerial staff can contact the EAP Monday through Friday from the hours of 9:00AM – 5:00PM. Read More.

Assessment

During the initial assessment, our EAP staff will utilize assessment instruments such as self-identification, supervisor’s documentation, past medical and/or mental case history, and/or psychosocial assessments to determine the appropriate actions or interventions needed. Read More.

Case Management & Quality Assurance

President of the CAFS Program oversees counseling and training activities and has developed basic guidelines of operation which ensure quality through a formal evaluation process including peer review and supervisory feedback, questionnaire and client user program evaluation. Read More.

Case Management & Quality Assurance

CATCH A FALLING STAR LAW ENFORCEMENT ASSISTANCE PROGRAM INC., President oversees counseling and training activities and has developed basic guidelines of operation which ensure quality through a formal evaluation process including peer review and supervisory feedback, questionnaire and client user program evaluation. Read More.

Follow-Up Services

Clinical follow-up assessments are performed on all clients within the program. Read More.

Organizational Tracking

Annual utilization reports are furnished upon request from any participating agency or department. Read More.

Program Awareness & Promotion

CAFS will actively promote and build awareness through promotional material developed to maintain program visibility. Materials include EAP brochures introducing the program, Supervisor’s Manual guide, posters, business cards, and periodic payroll stuffers. Read More.

Anonymity

The President of the CAFS Program will maintain only those records of participation that are essential to the orderly administration of the program. Read More.

Records

Records are necessary and important in a program such as this. Most staff members will be called upon to deal initially with a variety of social and emotional problems with limited expertise in mental health care. Read More.

Professional Service & Referral Agencies

Various human service organizations and professionals will be utilized for immediate, intermittent and aftercare of officers as needed. Staff members will carefully pre-screen these helping agencies and professionals to find key personnel who will best serve the needs of the first-responder program. Read More.

Resource Staff

CAFS Program has available a resource program consisting of psychiatrists, psychologists, clergy members, Peer Support Members and other professionals who will be available to EAP staff members for emergency consultations when serious and/or difficult situations arise. Read More.