Catch A Falling Star Services

The most successful Employee/Members Assistance programs consist of those whose management staff, employee (union) representatives and employees fully understand and promote the utilization of all services provided. Therefore, the need to orientate on each organizational level becomes apparent.

Case Management & Quality Assurance

President of the CAFS Program oversees counseling and training activities and has developed basic guidelines of operation which ensure quality through a formal evaluation process including peer review and supervisory feedback, questionnaire and client user program evaluation. In addition to a set of procedural guidelines for delivery of service, a staff member must develop individual service plans appropriate to a client’s specific problems. In development of these plans, accurate, current and pertinent documentation must be made regarding all services provided. All activity is guided primarily by the principal of promoting human welfare and well-being.