Catch A Falling Star Services
The most successful Employee/Members Assistance programs consist of those whose management staff, employee (union) representatives and employees fully understand and promote the utilization of all services provided. Therefore, the need to orientate on each organizational level becomes apparent.
Intake Procedure (Local)
Officers, their family members, employee representatives, and managerial staff can contact the EAP Monday through Friday from the hours of 9:OOA.M.5:OOP.M. Emergency calls will be handled on an immediate basis through beeper contact 24 hours a day, 7 days a week. Each individual is eligible for unlimited use of the EAP services as needed. Upon contact, appointment is scheduled within 72 hours for a face-to-face consultation with an EAP staff member to address the presenting problem(s).