Catch A Falling Star Services

The most successful Employee/Members Assistance programs consist of those whose management staff, employee (union) representatives and employees fully understand and promote the utilization of all services provided. Therefore, the need to orientate on each organizational level becomes apparent.


Records are necessary and important in a program such as this. Most staff members will be called upon to deal initially with a variety of social and emotional problems with limited expertise in mental health care. Their intake assessment of a participant’s problem will be a crucial factor in the speed and effectiveness at which a problem is resolved. By the maintenance of minimal, confidential and anonymous records, the staff will be enabled to: monitor their own performance and critically assess their work through consultation and consulting professionals from the community, decrease the likelihood of oversights or judgment errors in recommended care and provide a basis for which the program can justify the need for supplies, and funds for additional personnel.